This review is based on our experience of using Tikona internet services at 2 locations in Mumbai – Thane (one if Borivali and Mira Road) between 2012 and 2014.
Make up your mind (pre-requisites):
As they advocate that they are wireless broadband service, don’t be confused. Tikona setup is a combination of wireless (tower to building roof top) and wired (roof top to home). They actually install a wireless router on roof top and an Ethernet cable connects it to your PC. So, before you take a plan, ask for Demo since if your building is located in a closed area or is surrounded by lots of obstructing things like taller building towers, trees etc., they you might have to reconsider your decision. Always confirm the distance of their main distribution tower and if it is at a huge distance then don’t go for it.
Components that you get:
The roof top router is provided by them. Do not fiddle around with that since you won’t understand much of it. It will be better to have it hung somewhere safe on the roof top and away from any blocking / obstructing stuff. At the same time, ask the tikona engineer to install it under a proper shelter to prevent it from harsh wind and rain. Most of these engineers know what needs to be done, but there’s no harm in checking.
There is no extra cost of Ethernet cable. So even if they need to give your extra wiring or the distance between roof top and your PC is lengthy, do not worry. They will not charge you for extra wiring; so demand what is feasible.
The Ethernet cable is connected to a small power box to the POE socket. A separate LAN socket is given that will connect the LAN cable to your device (router, PC, laptop etc.). Ensure that the power supply is always on without which the internet connection will not work.
Speed: Good and little inconsistent. On a given day you will just fell in love with the speed, but there are times when you would like to kick it. It will satisfy 6 out of 10 times.
Connectivity: Here it’s a little weird. The router need a restart once or twice on a daily basis. So the moment you see that internet is not working, do the following:
- Remove all 3 cables (POE, power and LAN) from the power box.
- Remove the LAN cable from your device (wifi device, router, PC or laptop). Do not go upstairs to remove the cable from roof top router (not required).
- Keep it detached for 30-40 seconds.
- Reattach Power cable
- Reattach POE and LAN cable after 5 seconds.
- Wait for another 10 seconds and reattach the LAN cable.
For most of the situation this should work. If not, call up their customer service.
We will rate their customer service 6 out of 10. No doubt the guys are knowledgeable for basic troubleshooting, but most of the times they have a clichéd response “We have engaged an engineer and they should come to your home in next 2 business days”. Business days!!
In 2012 it was a night mare spending endless time on their IVR to actually talk to a live person. 2013-14 is a little better but still a huge room of improvement. Now you can listen to the expected wait time (in minutes) to make out whether it is worth to stay on the IVR. They have an option of call back (and they provide a number too from which the call will be received), but in my experience of arranging 5-6 callbacks, I never received it!
My final rating goes like this:
Installation services: 7/10
Customer Service: 5/10
Equipment: 6/10 (just because router need periodic restarts)